Do-It-Yourself Story

Removed and replaced the drain pump. The instructional video is out of date for the front load Samsung washer, but the process is the same. You have to remove the top, then remove the soap dispenser, but not all the plumbing for it; just get it out of the way. After that, remove the control panel and disconnect the two connectors. Since you will need to remove the front cover and door assembly, you will need to remove the spring retainer that holds the front rubber seal. Now that you have access to the door latch and closed door pin, remove those screws to ensure you can pull the door away. Also, you will need to remove the two screws that holds the plastic drain area and pull that small housing off. Don't forget the two bottom screws on the bottom of the front panel, as well. Once those are all removed, you can remove the four screws at the top holding the front panel on and lean it back and lift it out. Now that you have access to the drain pump, just remember to fully drain the system from there by squeezing the hoses attached and then it's a matter of disconnecting the power plug, disconnecting hoses, and there are two bolts holding the drain pump to the floor of the machine. Slide it backwards to where the rubber grommet is free in the channel and you can pull out the pump. Reconnect the new pump to the rest of the housing and put it all back together in the exact reverse order, and you are golden. You can do it; just take your time and don't be in a hurry. It takes about 30-45 minutes total. Moving the washer to an area where I could work on it was the bigger task!