After a little bit of research on Youtube - we were able to decipher that the problem was in the drain pump motor. We ordered the pump case, the drain pump motor and the filter assembly. It took about 30 minutes to un-assemble and about 2 hours to re assemble. I highly suggest taking photos as you un-assemble. The pictures along with the how to videos made it pretty easy. Toughest part was getting the metal washer ring back into the rubber door thing. It definitely took two unexperienced people to get it back together! All in all a pretty easy project, saved $800 and we have successfully ran more than 20 loads of laundry!!!!!!!