Problem started with water dripping out the front of the freezer. A simple Google search identified a design flaw in the drain tube of this Whirlpool freezer. Ordered the drain tube from appliancepartspros.com and installed rather easily with the help of the installation video on the website. A day later, the water was now under the freezer. Turns out I cracked the drip pan while installing the drain tube. One more quick order, quick shipping, and quick video later, the new drip pan was installed under my new drain tube. Problem solved! Thanks to the videos and instructions on appliancepartspros.com I was able to do this myself and save money by not calling a professional. Excellent videos and very fast shipping. Thanks!