Theodore L Dunkirk , NY July 11, 2015 Whirlpool refrigerator not cooling I watched the video on parts pros.com after researching the problem. I called the representative and they confirmed that the overload relay was faulty. I had it overnight shipped refrigerator worked fine again. Thank you again parts pros!!! 18 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes