Kermit W Middletown , DE October 07, 2019 Appliance: Model GUD27ESSJOWW Dirty agitator shaft otherwise nothing was broke Removed the agitator shaft and cleaned everything. I had to buy a 12-inch extension to remove the bolt that holds the agitator in place. Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Socket Set