Bruce M June 02, 2025 for Model Number 253.26093100 Unit temp goes up to about 20 and the warning beeper sounds. I turn it off and push FF for fast freeze. Temp may continue to rise, but eventurally it freezes to 0. I turn off FF and in a few hours the whole process repeats. I think I need a Freezer Control Board after reading others experience. My question is if that is not the problem what is your return policy?
1 Answer Bruce, Check the evaporator coils to make sure that they are not frozen over. If they are not then the control board would be an issue. The control board being an electronic part would not be returnable if it is installed. Read More...
Roy January 19, 2024 for Model Number 253.26752100 Temperature stopped displaying about a year ago but everything worked fine (kept freezer frost free and at 7 degrees F). Then we moved and when I restarted this upright freezer, it runs continuously, getting down to -20dgrees F. I've been told this part could be the problem or the thermostat doesn't work. Any way to tell which is the problem without just buying parts and trying them out? If I buy a part and that doesn't seem to be the problem, can I return it? And is there a restocking or other fee? Thanks.
1 Answer Roy, the thermistor 297018400 can be tested for resistance to identify if it has failed. The thermistor should measure 10K Ohms at 77 degrees. If it tests good, the main control 216979700 would be the cause of failure. The following link can be used to view our return policy. https://www.appliancepartspros.com/customerservice/returns.aspx Read More...
Anthony October 07, 2021 for Model Number Kenmore 970-247622 Freezer was working fine then temperature display on the front (top center) door started to rise up in temperature to 25 degrees C (canadian model) even though it's set for 0 degrees C but it would go back down. Freezer continued to keep cold by pushing the FF button (fast freeze) but eventually stopped keeping cold. I feel it's either the control board where the LED is displayed or the thermistor but not sure which part to order. Any suggestions ?
1 Answer Anthony, This will most likely be the control board. It sounds likely that the unit is sticking in the defrost cycle and causing the temperatures to rise and this would be caused by the control board. Read More...
Randy Tilden June 15, 2021 for Model Number 253.16082108 user control panel kind of frosted up or is getting wet around it and now does not light up freezer seems to run fine how would nit get frosted up or wet
1 Answer Randy T, Based on the model number the control could get moisture on it if there were a void in the insulation or the gasket was leaking air near its location. It could also come from condensation if the freezer is located in a nonconditioned air room or garage. 216979600 Read More...
Jim May 18, 2021 I have just replaced the control panel (216979600)in my freezer. Is it ready to go once installed or do I need program it? Thanks
Steve April 28, 2021 for Model Number 253.16082108 The temperature display does not work and the buttons have to be pressed extremely hard to operate. Thinking I need a control panel but not sure the correct one. The overlay should be fine just the computer. Can you advise the correct part?
1 Answer Steve, the control 216979600 would be used with the model provided. Based on the information provided, the control has failed as it will accept input. Read More...
Andy January 14, 2021 for Model Number 25316082106 Our freezer keeps turning itself off. The compressor does run and cools the unit while on. We have been able to "force" the unit to run by pressing the down button on the user control display board (216979600) which will lower the temp until the unit turns itself off again. There appears to have been a short in the electronic control panel (#2169769700), we replaced this original part with a new last week. The problem persists. When the unit starts to shut itself off the temp control display rapidly flashes through numbers and then displays OFf. The freezer may stay on for one or more hours, few minutes or not. It's sort of random. I think the problem is in the display module, but not sure how to get this part out. There are no screws under the display cover (I double checked). Do I have to disassemble the interior plastic liner of the door to get this out?
1 Answer Andy, it is recommended that the wires are inspected for any loose connections or broken sections. If the wires check good, then it is very likely that the user interface control 216979600 is the cause. The overlay 297412600 would need to be peeled from the user panel to access two screws securing the panel to the door. Removing these screws will allow for the interface control to be removed. Read More...
Jason January 09, 2021 for Model Number 253.26762100 My wire is damaged inside the door. I can pull on it slightly and cause the UI to go out. I have partially removed the door shelf, but see no access to that wire in order to remove it and replace it. How do you replace that wire inside the door?
1 Answer Jason, Unfortunately, the wiring is not available separately and you would need to get the door panel which is part number 216526566. Read More...
Jason January 04, 2021 for Model Number 25326762100 The display has been randomly saying CE for a couple of years. Tonight, it has completely freaked out with E and continuous beeping that cannot be reset. I don't see any wire issues at the hinge and the wire underneath looks OK. How do I check the wiring IN the door? How do I know if it's the display? What is the issue here?
1 Answer Jason, If that control is receiving voltage [error message in display] and is erratic then it would need to be replaced. Probably internal components of the control. 216979600 Read More...
Russell September 10, 2020 for Model Number Model Number 253.26072101 I replaced the part I ordered and it did not fix the problem. The panel is still not lighted. Freezer still working. What other part do I need? Is this part returnable since it didn't fix problem or is it possibly defective? Please reply.
1 Answer Russell, it is recommended that the wires at the hinge, user interface 216979600, and main control 216979700 are inspected for any loose connections or broken sections. If there are no issues found with the wires, the main control can be tested to see if it is sending any voltage to the interface using the four-wire connector with the blue, yellow, black, and red wires. If there is not a voltage output, the main control has failed. If there is a voltage output, there is a bad wire that would need to be traced out. Our return policy can be viewed using the following link: https://www.appliancepartspros.com/customerservice/returns.aspx Read More...