Sam June 11, 2024 for Model Number GTW685BPL1DG I got the board AP7211662 for the washer from you. I replaced it and entered the personality code of 6. The washer fills then immediately drains. If gives error message of water supply issue. The explanation I found is that it can not sense the water level, but there is plenty of water in it. My first question, is personality code 6 correct for this model? If so, what other issue might there be. If code 6 is not correct, how do I reset the personality code and what is the correct one. Thank you
1 Answer Sam, The personality code for this unit shows that it should be code 7. You can put the unit into service diagnostics and go to test 17 which is to change the personality code. Read More...
David April 19, 2024 for Model Number GTW680BSJ3WS Hello What is the personality code for this model and instructions on how to to set it? (control board wh22x35757) (no instructions came with it) Thank you
1 Answer David, the personality would need to be set to personality 6 for the model provided. The instructions will be sent to you. Read More...
David Johnson March 17, 2024 for Model Number gtw680bsj3ws I purchased wh22x3575 control board. I also text "parts" to 36534 but told it was an unmonitored account. I installed the control board using a static wrist strap. When I plugged the machine back in all the lights blink -nothing else. Can't even turn the power off. Does it need to be programmed? OR???
1 Answer David, If you get your tech sheet from inside the unit, put the unit into service diagnostics and then you can locate the personality setting and set the personality. The code will be on the tech sheet. Read More...
David March 15, 2024 for Model Number gtw680bsj3ws wh22x29345 control board is what I ordered the last time. Is the new part number now wh22x35757? Just want to be sure before I order. Thanks
1 Answer David, the main user interface control board WH22X35757 is the correct revised part number for the model number provided. Read More...
Howdy January 05, 2024 for Model Number GTW680BSJ1WS Initial symptom was that clothes were still very wet at end of wash cycle. Troubleshooting described below indicates the basket (even without any clothes in it) is OOB, and the BALANCING program tries unsuccessfully to correct it every time the machine runs. The final spin speed is low and the cycle ends that way, resulting in Error code 26. Troubleshooting: Error codes found on machine: 14, 26, 23, 7, 15. Entered service mode and performed many tests (10, 11, 12, 13, 14, & 15). The most relevent to the symptoms are drain pump (Test 12) and spin (Test 14). Both Test 12 and 14 when run looked good. The spin cycle reached very high speed (above the 450 rpm threshold mentioned in the service manual). Exited service mode. Ran a drain & spin cycle with no clothes in the basket. After 2 sprays of water, the drain pump ran, then the basket started to rotate. The basket reached mid speed (possibly only 450 rpm) and stopped. The display repeatedly displayed “Balancing” while the basket filled with ~20 gallons of water, ran the agitator, drained the basket, then rotated the basket up to probably 450 rpm, slowed the basket, tried again reaching about 450 rpm and ended the cycle. If clothes had been in the basket, they definitely would have been very wet at the end of this cycle. Service manual suggests for error 26 “cycle ended on OOB condition” to check the balancing ring, rod & spring assemblies, and speed sensor. I’m not sure what to look for on the balancing ring. Spin Test 14 looked very good which leads me to believe the rod & spring assemblies are OK. Do you have any recommendations?
1 Answer Howdy, if the spin basket rotated properly in the test mode, the counterbalance ring would not be a concern as a failed one would cause the basket to slam around inside the frame. The spin basket operating for more than 15 seconds in the test mode will also identify that the speed sensor is good. As this is the case, the most likely cause of failure would be the main control WH22X35757. Read More...
Troy December 31, 2023 for Model Number GTW680BSJ3WS Washer will not go into rinse cycle. Cuts off after wash agitation. Any suggestions?
1 Answer Troy, Test to make sure that the cold side of the water valve is not clogged with sediment. A clogged water valve will cause the unit to fill during the rinse cycle. Read More...
Chris Thomas October 18, 2023 for Model Number GTW680BSJ1WS My washer buttons will not respond, but the dial does. If I unplug it overnight, then plug it back in, it seems to work as expected, but as soon as a wash cycle is completed, it goes back to all of the buttons being unresponsive, only the dial works. I am unable to enter any diagnostic modes. Is this a bad control board?
1 Answer Chris, This issue will be caused by a faulty main user interface control board WH22X35757. Read More...
Henry D May 11, 2023 Our model is GTW680BSJ2WS . Some of the keys do not respond on the control panel. Is this the part I need?
1 Answer Hello Henry, the control panel, part WH22X35757 is failing and needs to be replaced. Read More...
Edward S May 11, 2023 I have a washing machine with model number GTW680BSJWS. The machine is getting power but the control board will not respond.to commands. Is this the part we should replace?
1 Answer Edward, the main control WH22X35757 would be the part needing to be replaced based on the information provided. Read More...
Joan D May 11, 2023 When we start the washing machine, nothing happens. It continues to count down on the display. Is this board the problem?
1 Answer Joan, It is most likely the control board but you can find the service sheet and enter diagnostics and check for error codes. The service sheet should be under the console. Read More...