Ken December 10, 2017 for Model Number WMH31017AS-0 The microwave went on by itself and would not turn off. Also to note that while it is on and running, the lite turns on and the dish turns, but it will not heat up any food.
1 Answer Hello Ken, it sounds like relay 4901 on the control board part number WPW10434821 is defective and will need to be replaced. Thanks! Read More...
Jaime April 22, 2017 We suspect the microwave control board was damaged from a power outage. Q; Is a power outage from the city any effect on appliances. Not the first time this has happen.
1 Answer Hello Jaime. Sure, a power outage can cause a surge which can damage control boards. Read More...
Harish V November 21, 2014 for Model Number PT970SM4SS The microwave started humming loudly all of sudden, then the power when I pressed clear, the control went dead and the microwave was hot inside. After a while the power to control came back and it started humming again. It humms when door is closed, when door is open, light is on and no humming. Any idea what may be the issue? Does not look like keypad.
1 Answer Harish, With the unit having this issue with the door closed then you will want to check the door switches to make sure that they are good. If they check ok then the issue will be in the control board. Read More...
James November 06, 2013 for Model Number JT965BOF4BB Microwave -oven both went dead one day while in operation as if no power coming into unit. Keypads not working neither. Checked and have power coming into both over and microwave controls. Replaced oven control and did not solve problem. Should I try the microwave too (would that affect oven portion?) fuse checked as well. Please let me know what you may think Thank you
1 Answer James, If you have power coming into the oven controls and the microwave controls but the keypads are not working then the issue sounds more like a keypad issue for both microwave and oven. The units are individual units and would not be affected by the other. Read More...