James for Model Number JT965BOF4BB Microwave -oven both went dead one day while in operation as if no power coming into unit. Keypads not working neither. Checked and have power coming into both over and microwave controls. Replaced oven control and did not solve problem. Should I try the microwave too (would that affect oven portion?) fuse checked as well. Please let me know what you may think Thank you
Answer James, If you have power coming into the oven controls and the microwave controls but the keypads are not working then the issue sounds more like a keypad issue for both microwave and oven. The units are individual units and would not be affected by the other. Read More... Answered by AppliancePartsPros.com | Monday, November 11, 2013