Karen December 01, 2022 for Model Number WF365BTBGWR A2 Samsung front load washer. Stops during cycle. Cannot get error codes to come up. Tried everything we could find to do nothing worked to get error codes. Also door locked and will not unlock.
1 Answer Hello Karen, likely the main control board is starting to fail it is part DC92-00686E. Read More...
Nick Longsworth September 02, 2019 for Model Number WF365BTBGWR/A2-0001 The tub will not spin in any point during the cycle. Acts the same in a Quick Spin Test Mode which is a couple of jerky movements and then nothing. The error codes are 3E4 NS 3E2 Is this a replacement of the PCB or something else?
1 Answer Nick, The error codes are for a hall sensor/ motor issue, I would check the sensor out first. Hall sensor part# DC31-00098A Read More...
Marty March 25, 2018 for Model Number WF365BTBGWR/A1-0001 Washer will not advance out of spin cycle to the next cycle.
1 Answer Marty, With the unit not advancing past the spin cycle then this will most be caused by a faulty main control board that is causing this issue. Read More...
J. Gosnell March 19, 2018 for Model Number WF365BTBGWR/A2-0001 Washer worked fine, then all of a sudden it will stop in the middle of the cycle and shudder a couple times before sitting for a while. I have gotten a 3E1 and 3E4 error code. It could be the Rotor Positioning Sensor, but the one I pulled off the machine only has one plugin for the M-type connector. All the pictures I see on your site have a second plugin that mine doesn't have.
1 Answer J. Gosnell, According to your model you would need the Rotor Position sensor part number DC31-00098A. It does show that there would be 2 connection points on it but you should only need to use the one that your unit has. Read More...
Louie April 06, 2017 for Model Number wf365btbgwr/a2 Washer after final spin starts filling again and starts halfway through the previous cycle.
1 Answer Louie, This issue would most likely be caused by a faulty main control board which is part number DC92-00686E. Read More...
Greg August 05, 2016 for Model Number wf365btbgwr/a2 Does the main control board control the water temperature? I'm not sure which board to get to solve water temp issues, the main board or the sub assembly board.
1 Answer Greg, There would be a thermistor on this unit at the back of the tub that you will want to check first. If the thermistor checks ok then the issue will be the main control board or the wiring between the thermistor and the main control board. Read More...
J. Bond May 20, 2015 for Model Number WF365BTBGWR/A2-0001 The door lock is not functioning. I have replaced the lock mechanism, but this has not fixed the issue. Which of the control boards should I replace - the main or the sub?
1 Answer J.Bond, Power to the door lock assembly is routed from the main control board DC92-00686E to the latch. check the wires first, make sure there aren't any loose connections or damaged wires and replace the control if all's OK. Read More...
Kevin January 26, 2015 for Model Number WF365BTBGWR/A1-0001 Recently purchased this from someone. The machine was rarely used, and was working before I brought it home. Plugged it in and turned the power on, but once I started a cycle the machine turned off. Brought an electrician over, and they said the outlet was not correctly wired into the wall, so it may have blown a fuse in the washer. I was told that with these items, you have to replace the whole board. Was wondering if this is the correct thing that is needed or if it would be some other issue.
1 Answer Kevin, You will want to check the noise filter on the unit and make sure that it is good. With the power cord plugged in check from terminal 3 to 4 (black to Red) where the power cord plugs into the filter and make sure that there is 120 vac at this point. If there is then check the other red to black which is terminals 1 to 2. If there is not 120 vac at this point then the filter is bad and would need to be replaced. If this checks ok for power then check at the main control board and make sure that there is 120 vac getting to the board if there is then the control board is faulty. If there is no power then the wiring between the filter and the control board are bad. Read More...