Erich May 17, 2020 for Model Number JES9800bab Hello. The buttons that control the oven on my touchpad stopped working. Should I replace the Panel Control or the Electronic control board?. NOTE: There is a crack in the glass cooktop. Could moisture entering that crack be an issue? Would this necessitate the electronic control board being replaced vs. just the Panel Control? They are two different parts, and I need to know which one will solve the issue. Thanks
1 Answer Erich, it is possible that the user interface panel WPW10206085 could be the cause. The ribbon connector would need to be inspected for any signs of damage as well as inspecting it for a fully seated connection. The keys can be tested to identify if they have shorted out (testing information will be sent to you to assist with this). If the user interface tests properly and does not have a damaged ribbon harness, the main control WP8507P234-60 would be the cause of this failure. Read More...
Carrie B. February 08, 2017 for Model Number JES9800BAB The left side buttons on my control panel do not work. Do I need to order a new control panel or a control board?
1 Answer Hello Carrie, If the connections have been checked, you will need to order the control panel WPW10206085 in most cases. A slight possibility always exists that a connection issue on the control board WP8507P234-60 side could be the cause, but this is seldom the case unless a spill has occurred. Read More...