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Customer Questions and Answers for Drive Clutch Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17853897
Manufacturer Part Number: W10721967

The Drive Clutch Kit is an OEM replacement part for Whirlpool washing machines. As an integral transmission component, it includes the clutch that engages the drive motor to rotate the central agitator or impeller. 

Causes of a bad clutch kit include worn parts that have aged from repeated use. Signs include slipping, grinding, or clicking noises from the transmission area.

Symptoms of a faulty clutch kit are:

  • The washer tub failing to turn or agitate clothes during wash cycles  
  • Delayed starts or intermittent rotation
  • Vibration or shaking sensed from the frontloader or toploader

This OEM replacement is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models. 

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Questions & Answers

For Whirlpool Drive Clutch Kit (Part Number: OEM17853897)

1 Answer

John, thanks for the question. The bearings are the likely culprit and are located in the gear case assembly part number W11454372 - W11454372

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1 Answer

Chris, Thank you for your question. You would want to check the pulley at the bottom of the tub and make sure that everything is tight together. It is likely that this could cause the issue. Also, check to make sure that there is no problem with the agitator as well.

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1 Answer

Hello Bill, and thank you for your post. This is a classic sign of the gearcase bearings W11454372 beginning to fail and needing replacement.

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1 Answer

Lorenzo T. Thanks for asking, this could be several things. Check the pump and filter for clogs or blockages, a detergent buildup. Check for the use of too much detergent, or for an issue with the pressure hose or switch.

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1 Answer

John, unfortunately, the manufacturer is not identifying the thread size or type used with the 1/2" nut of the drive clutch kit W10721967. As this is the case, we would not be able to identify the threads.

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1 Answer

Mayito, the washer may need to be checked to see if it has a stored error code in the diagnostic mode. If there is not an error code, the belt W11239857 may need to be inspected to identify if it is slipping and the drive hub W10528947 would need to be inspected for any damage. If these things check good, it is likely that the main control W11162436 would be the cause of failure.

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1 Answer

Hello Roy, thank you for contacting APP, We do not recommend to grease or oil the pulleys as this may cause slippage. If you are getting a squeak in agitation this may be due to overloading, a belt that is beginning to wear, worn pulleys, body panels that may not be fully secured, or another issue.

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1 Answer

Hello Clark, thank you for contacting APP, Most likely this issue is being caused by the Drive Clutch W10721967. If the Shift Actuator WPW10006355 is activating and you are hearing that loud click as it changes position it is most likely fine. One thing you can do is tilt the unit back, disconnect the shift actuator and manually move the cam loop that the shifter's "finger" was sitting in to spin and agitation positions. In spin position the tub and agitator will move together, in agitation the tub and agitator will move independently of each other. The age of the Gearcase W11454372 makes it unlikely to be the cause of the issue, but there is a chance that it has failed if you cannot get the agitator and basket to move independently of each other regardless of the clutch position, but I would recommend the Clutch first.

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