Customer Questions and Answers for Washer Control Panel Console by Whirlpool

Michelle,
This would be an internal failure in the control board. W11100602

Tarheel879,

The control board behind the control panel will be the part that would be needed.

Andy,

This error is a communication error between the User Interface and the Main control board. Check the user interface harness and if it is good then replace the main control board.

Carta,

For this issue, You will want to test the door lock on the unit. Perform the following checks if the washer
does not lock (or unlock). This test assumes
that the lid lock has been checked for
obstructions or residue buildup and is clear
and free to actuate.
1. Check the lid lock by performing Lid
Lock test under Service Test Mode in Service
Diagnostic Mode on page 4. The following
steps assume that this step was unsuccessful.
2. Unplug washer or disconnect power.
3. Remove console to access main control.
4. Visually check that the J6 connector is
inserted all the way into the main control.
? If visual check passes, go to step 5.
? If connector is not inserted properly,
reconnect J6 and repeat step 1.
5. Confirm that the lid is unlocked. With the
connector plugged into the main control and
power on, use a voltmeter set to DC to verify
the voltage between (+) J6-7 and (–) J18-3.
If voltage is 0VDC, go to step 6. If voltage is
>1V, replace the main control.
6. Use a voltmeter set to AC to monitor the
voltage between (+) J6-2 and (–) J12-3.
Confirm that the voltage is >0V and <1V:
reposition probes for better contact if it is not.
Perform Lid Lock Test under Service Test
Mode (page 4). Monitor the voltmeter to see
the change from initial voltage (or display of
“OVLD,” depending on the voltmeter used).
A spike in voltage should be observed. The
value of the spike is not important. The latch
may or may not move, depending on whether
or not it is faulty. The voltage spike should
occur anyway. If the latch does not move
(faulty), there will be three voltage spikes
in a row followed by error code F5E2.
7. Use a piece of cardboard folded over the
latch body so that the lid can be closed, but
the cardboard blocks the latch from moving.
8. Repeat step 6. There should be three
consecutive voltage spikes observed followed
by an error code. This is the correct control
behavior and indicates that the control is
functional and does not need to be replaced
9. If F5E2 or F5E3 error codes were present
before troubleshooting, and the control board
operation in steps 5 and 6 was correct,
replace the lid lock mechanism. Failure of this
component may be intermittent. Replace it
even if the lid lock operation appears normal
during troubleshooting.
10. If the preceding steps did not correct the
lock problem, replace the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power.
Perform Service Diagnostics to verify repair.

Hello Jeff,
You will need to check connections and continuity between the main control and the user interface. This is done as follows:
Keys and Encoders Test:
This test is performed when any of the following situations occur during the “Key Activation & Encoder Test”.
1. One or more indicators do not light up
2. Some buttons do not toggle indicators
3. No audio feedback is heard
One or more indicators do not light up:
1. Unplug washer or disconnect power.
2. Access the console’s electronic assemblies and visually check that the ACU J18 and UI J17 connectors are inserted all the way into the main control and that the UI harness connector is fully seated on the UI. If the speaker connector is visible, visually verify that the speaker connects to J6 on the UI.
3. If both visual checks pass, test the main control to verify supply voltages.
4. Verify the continuity of the UI harness.
Main Control (ACU)
This test checks for incoming and outgoing power to and from main control. This test assumes that proper voltage is present at the outlet.
1. Unplug washer or disconnect power.
2. Remove the console to access the main control.
3. Verify that ALL connectors are inserted all the way into the main control.
4. Plug in washer or reconnect power.
5. With a voltmeter set to AC, connect the black probe to J12-3 (Neutral) and the red probe to J12-1 (L1).
? If 120VAC is present, go to step 6.
? If 120VAC is not present, check the AC power cord for continuity.
6. Is the “Diagnostic LED” flashing or continuously ‘ON’ or ‘OFF’?
? Flashing: (+5VDC present and micro operating) proceed to Key Activation & Encoder Test.
? ON: (+5VDC present but micro failure) continue to step 9.
? OFF: (+5VDC missing or micro failure) proceed to step 7.
7. Check if console UI is affecting the main control DC supply.
a. Unplug washer or disconnect power.
b. Remove connector J18 from the main control.
c. Plug in washer or reconnect power.
d. Recheck the Diagnostic LED per step 6.
? If the diagnostic LED is now flashing, go to Test #4: Keys and Encoders, “None of the indicators light up”, step 4. If the diagnostic LED is not flashing, continue to step 8.
8. Perform voltage checks inside header J18 on the board – do not short pins together.
a. With a voltmeter set to DC, connect the black probe to J18-3 (Circuit Gnd) and the red probe to J18-1 (+5VDC).
? If DC voltage is not present, go to step 9.
? If the DC voltage is present, but the diagnostic LED is not flashing, continue to step 9.
9. Main Control has malfunctioned.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power.
Perform Service Diagnostics to verify repair.
This complete procedure is covered in depth in the tech sheet to the unit which is located in a plastic bag adhered to the inside of the front panel of the cabinet.