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Customer Questions and Answers for Dishwasher Touch Pad Control Panel by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18052488
Manufacturer Part Number: WPW10235721

Dishwasher touch pad control panel mounts on the door and houses buttons and display. Replace if cracked, unresponsive, or buttons won't illuminate.

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Questions & Answers

For Whirlpool Dishwasher Touch Pad Control Panel (Part Number: OEM18052488)

1 Answer

Hello Jennie, The control panel WPW10235721 is at fault if there are no bad connections. I would open the door panel before ordering anything and remove the ribbon cable. Using a pencil eraser, rub the ribbon cable only in the direction the traces run to prevent damaging the traces. Re-install the ribbon cable and re-try the unit. If the problem is gone, you have repaired the unit with no parts. If the problem still exists, the issue is going to be the control panel. The only way I would say the problem is in the control WPW10235721 is if moisture has gotten into the board area and the ribbon connections have corroded. This would necessitate the replacement of both components.

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1 Answer

Hello Bernie. Based on the information you provided, you will need to replace the control panel WPW10235721 on the unit. Try cleaning the ribbon cable for the control panel first and if the issue continues, you will need to replace the control panel in the unit.

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1 Answer

Hello Randy. Yes, based on the information you provided, it sounds like the control panel WPW10235721 is bad and will need to be replaced on the unit.

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Don for Model Number MDB6759AWW2

For about 2 weeks: The wash cycle could be selected (Heavy, Normal, etc) as indicatd by the light next to the button being lit. But the dishwashwer would not start when the start button was pressed. Occasionally the Start Button light & Cycle light would flash on and off. Often the dishwasher would start hours later. The Cancel/Drain button always works. Currently, the dishwasher will not start, no more flashing lights, did not start unexpectedly a couple of hours later. The Cancel/Drain button still works. Do you think that this is a Panel Control issue, a Circuit Board issue or something else? Are replacing these just unplug old and plug in new?

1 Answer

Hello Don. Based on the information you provided, it sounds like the control panel WPW10235721 is bad and will need to be replaced. Make sure the connection is good and dry and is seated properly. Hope this helps.

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1 Answer

Hello Tammy. Test the door latch switches and make sure they are good. If so, try removing the ribbon cable and cleaning it and make sure it is good and dry. If so, and the panel still does not work, you will need to replace the control panel WPW10235721. Make sure that water does not get into the panel. If so, it can cause it to go bad. Hope this helps.

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1 Answer

Hi David. You need to replace the control panel assy. part # WPW10235721. You will need to use dishwasher magic monthly to insure proper performance. Part # TJ104. Thank You.

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1 Answer

Richard, Here 's some basic information " 1. Unplug dishwasher or disconnect power. 2. Open the dishwasher door. 3. While supporting the control panel, remove six screws from the upper sides and center of the inner door panel. 4. While continuing to support the control panel, close the door. 5. Gently pull outward to disengage the control panel. 6. The control panel will be connected with wires that may need to be disconnected to set the control panel down." Thanks and Good Luck

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1 Answer

Jenn, Very good deduction, yes the touchpanel is the more likely issue WPW10235721 You should consider replacing the door latch assembly WPW10275768 after you've done the basic checks, adjust door strike, check the door panel and hinges for bent or bowed. Thanks and Good Luck

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