Kevin June 06, 2024 for Model Number GSS26C5XXY02 Freezer is working fine, the fridge was too warm, had the damper checked and the Tech said it was fine. I changed the thermistor on the wall of the fridge, turned the unit on and waited for a few hours, now the fridge temp went down to 20 Deg. I left the fridge empty during this process. What could it be now. Thank you!
1 Answer Hello Kevin, thank you for contacting APP,I would first recommend double-checking the Refrigerator Compartment(RC) temps by placing a thermometer into a glass of water on the middle of the middle shelf of that section and allowing it to cool overnight, if the RC is being checked while empty it is likely that we are only checking air temperature instead of product temperature, which can be quite different, same if using an IR Temperature reader as the reflective surfaces inside of the unit can give false readings via IR. The RC being empty may also factor into this as the unit is designed to be run under load in both sections and will need to move a much greater volume of air while also attempting to maintain temperature in the Freezer Compartment(FC), which if the FC is not satisfied the unit will continuously run and eventually over-cool the RC. If not wishing to place perishable products in the RC for this testing, I would recommend spreading out a couple of cases of bottled water throughout the RC so that the unit has a load to work on in that section. If the temperature in the RC comes out +/-5°F of the set point during this testing then the unit is working as designed and just needs to be run under load. If the RC still appears to be overcooling check the FC temperature is within +/-5°F of the set point by sandwiching a thermometer between products in the FC and allowing it to settle for about 5 minutes with the door closed. If it is “too cold” in the FC there may be an issue with the FC Thermistor W10316760, if too warm there may be a sealed system or defrost issue, if the temperature in the FC is within range then there is an issue with the RC Thermistor W10316760 or the Main Control W11088499 cooling logic. Read More...
Jeff January 21, 2023 for Model Number ED5FVGXWS02 My Freezer is not staying cold, I can tap on temp control and it will kick on, do I need a thermostat?
Misty Langdell March 14, 2022 for Model Number WRF767SDEM01 Hey we have a whirlpool refrigerator and freezer freezes but fridge doesn't get cold ...any suggestions?
1 Answer Misty, Check the evaporator coil to make sure that it is not impacted by frost. If it is then this will be a defrotst issue and if there is not then check the evaporator fan to make sure that it is running. Read More...
Steve May 26, 2021 for Model Number ET20PKXZW00 The refrigerator section is freezing food. I have a digital thermometer in the fridge it is reading anywhere from 20 t0 24 degrees. Is this a cold control issue?
1 Answer Steve, the temperature control 1123394 would be the cause of failure for the refrigerator to reach temperatures as low as 24°F. Read More...
David March 23, 2018 for Model Number ED5LVAXWQOO My fridge won't shut off therefore freezes things in fridge what is wrong?
1 Answer David, This issue will most likely be caused by a faulty thermostat which is part number WP2315562 Read More...
Mb July 20, 2017 for Model Number BRF20TE Had service out for 19 yr. old refrigerator said "needs cold control" $300 total Would my son be able to install? Since it is 19 yrs, should I buy new Thanks, MB
1 Answer Hello MB. If you need the cold control, you will need to order W10752646. It is located in the freezer. These are not to hard to replace. Read More...
Eugene May 25, 2016 for Model Number ET 20 PK My refridgerator does not get cold: you can hear it working but the food in the unit is all warn. How can I fix such a problem?
1 Answer Hello Eugene. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/refrigerator-freezer-repair/193358-freezer-fridge-not-cooling.html Read More...
Roy May 13, 2016 for Model Number Et 25pkxxw01 Hi, I just put new thermostat in this frig. The temperature in the freezer is 0 to -5 and the bottom is 37° . Sounds great right? However, the temp control is set at 1 and the freezer is set to D the lowest setting. I can't seem to regulate temp. No matter what setting I use. Also was wondering what the temp. Differential should be in the freezer meaning. Shuts off at 0° what temp should it be when it cuts back on? Than you.
1 Answer Hello Roy. Both should be set on the middle settings to maintain factory settings. Make sure the thermostat cap tube is put in the same location as you took the old one from. Read More...
Roy C. May 05, 2016 for Model Number Et 25pkxxw01 Don't know if you can help me or not. Got this new part 112394, Thermostat. Old one has two connections red and orange and green. The old connection are horizontal, the new one is vertical. Which one does the red wire go to? Top or bottom?
1 Answer Roy, It doesn't matter where the red and orange wires attach, the internal switch is a "spst"(single poll single throw) switch. Just make sure the green wire (ground wire) is installed and attached properly and you'll be fine. Read More...