Matt K Lancaster , NY May 13, 2021 Appliance: Model ED5LHAXWBOO Whirlpool side by side. Stopped cooling- both sides could use the temp control slider to restart (sometimes had to wait or would take multiple tries) would eventually fail again First I thought it was the defrost timer (talking to a friend). Replaced as $30+ dollar part and cheaper than a service call. Unfortunately, that did not help. Did some google searches and came across ApplicancePartsPros.com. They had a ton of useful information from chat availability to videos. Through the chat, we determined most likely it was the thermostat. I ordered it with expedited shipping and it shipped the same day and arrived earlier than expected. However, the part looked different (terminal layout side horizontal not vertical). Turns out a newer part number, but fits fine. Was unsure of the wiring with the different terminal layout. so I called ApplicancePartsPros.com and my call was answered in a reasonable (short wait in queue). Emailed pics of what I had. Was put on hold and the rep came back and advised in this instance that it was not polarity sensitive and didn't matter. The rep said if it turned out not to be the case, that they would send a warranty replacement (cool right?!?) So I put the red more towards the from (slider). Followed the video which was super helpful step by step and before I knew it I was done. The soap and water trick to get the copper wire back in the plastic hose was super helpful. I plugged it back in and after a few minutes, it came back to life on its own and has been running ever since (days now). I saved a lot of money with this DIY repair. I could have ordered elsewhere( AP6007252 or WP2315562) after all the guidance and troubleshooting they gave and saved a few bucks, but they deserved my business for their efforts with troubleshooting, their professionalism, and overall assistance. We need to support companies like these that are innovative and helpful as we want them to stay around. ApplicancePartsPros.com = A++ Read More... 26 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Nut Drivers, Screwdrivers
Cliff S Sandsprings , OK February 29, 2016 Refrigerator and freezer would randomly kick of and start defrosting if you moved the temperature switch to lower than a higher setting it would kick back on and run fine for a few days then do again Replacement of thermostat. Read More... 20 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Pliers, Screwdrivers
Miguel R Phoenix , AZ December 07, 2014 My food and drinks were freezing on refrigerator side Replaced thermostat on whirlpool side by side stainless steel probably less than 6 years old. The replacement part fit perfectly and videos on how to were very helpful. Thank you very much. Read More... 20 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Screwdrivers
John L Churchville , NY August 29, 2015 Appliance: Kenmore Side By Side Refrigerator 10641562800 The refrigerator would randomly not come on we did not recognize the problem until items in the freezer started to thaw I could restart the refrigerator by moving the thermostat control to off and then to on several times. I put a freezer alarm on the freezer side and when it would go off I moved the temperature control until the compressor started. After a while this moving of the temperature control would not start the compressor. However banging on the control panel at the top of the refrigerator section with my knuckle would start the compressor. I called a repair person and they said they could not fix it unless the refrigerator was not working. I then looked at your video to see how to get inside the control panel. While the panel was unscrewed I was actually able to start and stop the compressor by tapping on the thermostat with a screwdriver handle. I assumed the thermostat was the problem. I ordered and replaced the thermostat. I noticed black dust under the old thermostat when I removed it, so I assume the contacts inside were corroded. The compressor starts and stops correctly with the new thermostat. Must be a defective design in the thermostat for it to fail in 6 years. Read More... 16 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Nut Drivers, Pliers, Screwdrivers
Joseph D Orange , CA April 19, 2014 Appliance: Whirlpool Refrigerator ED5FHEXVS01 Thermostat caused excessive frost on food in freezer comparment Replaced thermostat by following the AppliancePartsPros video. Read More... 13 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Screwdrivers