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Customer Questions and Answers for Washer Transmission by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20933049
Manufacturer Part Number: W11393685

Washer making loud metal grinding noise during spin? The transmission converts motor power into drum agitation. Moderate difficulty repair with video guide.

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Questions & Answers

For Whirlpool Washer Transmission (Part Number: OEM20933049)

1 Answer

B Hill, You could always check the clutch assy W10754448 before replacing the gearcase. Also, the noise could be from the shocks make sure they are still greased up well.

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1 Answer

Hello Gerald, F5 is an unbalance load code. The washer design allows the agitator to spin if pushed sufficiently by hand.

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1 Answer

John, The gearcase is 171 and some change. You would also pay for shipping and have to do the installation yourself or hire a local technician to install it for you. We do not provide in-home service.

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Tom for Model Number WTW7300DW0 Whirlpool Cabrio top loader

The washplate (agitator on this model) is not working during normal wash cycle. No error codes shown. The tub appears to be moving, but not much. I remove the cap and then attempt to take the bolt which holds the washplate onto the shaft. It turns, but requires a log of effor, like the whole shaft is in a can of roofers putty - very thick and sticky. I can't get that bolt off. Other videos show the bolt coming off easily, but the washplate requires a bit of persuasion. I can't even get the bolt off. Is it possible that the clutch is broken and just letting the shaft spin? I don't want to go to the trouble of taking the unit outside where I can work on it and get access the 'transmission assembly', without having some confidence of being able to resolve the bolt holding the washplate down. Any suggestions? Thanks Tom

1 Answer

Tom, the bolt securing the wash plate may have some Loctite on the bolt which can be causing the difficulty with the removal. The bolt should come out even with the Loctite as it is a light-duty Loctite that would be used. The slider W10734521 can be inspected for any indications of getting stuck in position. If the slider does not move freely, the gearcase shaft and slider will need to be inspected to identify which is causing the issue.

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1 Answer

Scott, any bearing noises you are hearing are coming from the gearcase as this model does not have a replaceable bearing in the outer tub like other designs. You would need to replace the shaft assembly or gearcase, part number is W11393685

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1 Answer

Lorenzo, if the noise sounds like a metal on metal noise, similar to a roller coaster, then the most likely issue would be the gearcase assembly W11393685. If the noise is not a metal on metal sound but is more like a jet engine, then the most likely issue would be the rotor W10915701 and stator W10915700. However, you may want to inspect the unit while in spin to isolate where the noise is originating from.

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