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Customer Questions and Answers for Washer Transmission by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20933049
Manufacturer Part Number: W11393685

Washer making loud metal grinding noise during spin? The transmission converts motor power into drum agitation. Moderate difficulty repair with video guide.

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Questions & Answers

For Whirlpool Washer Transmission (Part Number: OEM20933049)

1 Answer

Lowinda, Make sure that the inner tub is out and if it is then you will need to use a little force to get the gearcase out from the outer tub.

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1 Answer

Wendee, The bearings are part of the gearcase and will need to purchase the gearcase for this.

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1 Answer

Wendee, Here are the tools needed for this repair, 30 Torx, 10MM socket, 7MM socket, ratchet, 1/4" nutdriver, flat blade screwdriver, putty knife, awl, hooks, strap with hooks, spanner wrench, Extenstion with 7/16" socket, mallet, and dead blow hammer.

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1 Answer

Chuck, It does not appear that this unit requires any type of calibration when replacing parts.

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1 Answer

Deona, We will need to have the model number of your washer to be able to assist with your question.

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Fred for Model Number WTW7000DW0

Washer is making a chattering/ratcheting noise during the wash cycle, especially with heavier loads like towels. Repair tech came out and found the "ring of death" under the unit (showed me a picture), with some grease leaking from the gear case. Said I needed a new gc for $235. In reading other questions/reviews on the website, to me it sounds like the clutch or stator is what is making the actual noise. Question - the gear case doesn't come with the stator, rotor and other parts shown in the diagram, correct? Is it possible I just need to replace those parts and could use the existing gear case? Thanks for any help and feedback! Fred

1 Answer

Hello Fred, unfortunately, the tech is correct, once a gearcase W11393685 starts leaking its lubricant it is faulty. It has a set of internal gears that are likely also damaged at this point causing the noise. The electromagnetic clutch is only used for spin mode and the stator would not be able to make that noise.

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1 Answer

Don, The motor does not come with the gearcase but it sounds like you may have a failed bearing which will be part of the gearcase.

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