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Customer Questions and Answers for Washer Transmission by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20933049
Manufacturer Part Number: W11393685

Washer making loud metal grinding noise during spin? The transmission converts motor power into drum agitation. Moderate difficulty repair with video guide.

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Questions & Answers

For Whirlpool Washer Transmission (Part Number: OEM20933049)

1 Answer

I'm pretty sure what you are describing is the new tub seal. Did the old tub seal come out of the bottom of the tub when you pulled the old transmission. Sometimes the have RTV on them which makes them not come out when the transmission is pulled.

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Matthew K for Model Number MVWB835DW3

Do you have a transmission case identical to the W11393685 but the shaft is about 3/4” longer. Measuring from the top of the seal, the shaft ought to be roughly 4 1/2”. But the one I’ve received and identical to the picture is 3 3/4”. I’ve ordered this transmission box before from another company that sells OEM parts. However judging by the picture, the shaft does look shorter. Not sure if I got a unique model year or what but the replacement oem part is shorter and does not fit my washer.

1 Answer

Part number W11393685 (AP6977680) is the correct part number for your model of washer. Verify that is the part you have, it may have been a W11393685 (AP6977680). We can provide you with the correct transmission in just a few days

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1 Answer

Hello Martin, thank you for contacting AppliancePartsPros.com That is likely to be an issue within the transmission W11393685, I would recommend checking the splines on the clutch assembly's W10734521 pulley as well.

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1 Answer

Hi Tim, thank you for contacting AppliancePartsPros.com The noise you are hearing is more likely to be coming from the gearcase W11393685.

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1 Answer

Trent, It would be recommended to try to use the pry bar and also try to tap it with a mallet or hammer to get it to come off. Also, try using penetrating oil to help release it.

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1 Answer

John, It would be recommended to put the unit through calibration mode with the replacement of the gearcase.

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