Customer Questions and Answers for Door Latch Assembly by Whirlpool

Sherman, This issue would most likely be caused by either the wiring between the main board and the door lock or a faulty control board.

GSA, Based on this issue with the unit not filling until you unplug and plug back up and the unit to agitating or spinning then it would likely be a issue with the main control board.

Hello Joe, Remove the main top panel to access to main control board. Find MS2 white connector with two pink wires. Use a volt meter TJMA-DMT3 to check the AC voltage supply to the MCU board: power up then press Start. If you see 120 vac for a few seconds but the voltage drops back 0 vac, then you have a problem with the CCU, central control board WPW10525353. If the voltage is constant, the issue will be the MCU, motor control board WPW10384843. Commonly, the motor control board is at fault with this issue and will sometimes fail without ever giving a fault code.

Hello Tracey, If there is no issue with the door lock WPW10253483 or the main control board WPW10525371 the issue will have to be in the harness WPW10239822.

Hello Kellen, This sounds like either a bad connection, a harness issue, or the control WPW10192966.

Joe, Remove the front lower access panel, you should find the tech data sheet in a plastic bag attached to the inside of the panel. That will have all the programming and test information you'll need to diagnose the problem with your washer control and components. If it's missing or not readable, repost your question, and attach an e mail address and we will try to send you the pertinent information you may need.

Dan, You will want to check to see if there is power going to the water valve. If the door locks and there is no water coming into the unit then this would be the issue. If there is power to the water valve but no water comes in then check the screens on the hoses to see if there is any issue with them being clogged.

Hello Ricardo. 1. Unplug washer or disconnect power. 2. Remove the lower kick panel. 3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit. 4. Located on the bottom of the door switch/ lock unit is a tab. 5. Gently pull the tab down about a 1/4" or until a click is heard. 6. The door may be opened." When you remove the lower access panel, you should find the tech data information sheet attached to the back. Use it to program into the diagnostics and test modes, it'll help you to properly diagnose the issue(s) with the washer.

Hello George. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. Here is a link to help you locate it. http://www.appliancepartspros.com/modelnumber_locator.aspx

Ted, With the door latch having already been replaced then you will want to check the wiring between the door latch and control board. If the wiring checks ok then the issue would be in the control board of the unit which is part number WPW10525371.