Customer Questions and Answers for Top Coupling by Whirlpool

This top coupling links two drive components in select washers to transfer rotation smoothly. Replacing a worn or stripped coupling restores consistent agitation/spin and can reduce slipping, rattling, or grinding noises from the drive area. What it does:

• Connects mating shafts/components so power is transmitted through the drive system
• Helps maintain alignment and cushions minor shock to protect other parts
• Failure symptoms may include no or weak agitation/spin, intermittent drive, or clicking/grinding sounds
• Visual clues can include cracks, rounded/stripped splines, or excessive play

• One top coupling

• Disconnect power; turn off water supply if moving the appliance
• Access location varies by model; cabinet/top or front panel removal may be required
• Note orientation of flats/splines and seat the coupling fully—do not hammer into place
• Inspect the mating hub/shaft; replace worn companion parts to prevent rapid re-wear