Ronald B Clinton , MS March 02, 2015 Appliance: Model SAMSUNG Broken shelves I ordered 3 replacement shelves for my fridge. Promptly received the shipment, but one of the items was damaged (the lid for the butter try shelf). I went online and started a chat with the rep from APP, and they were great. Gave them my information and told them the issue. Replacement part sent out on Monday! Great service. Read More... 7 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Susan L Y Murphy , NC January 19, 2026 Appliance: Samsung Refrigerator RFG297HDRS/XAA-01 Broken clear door hinge of butter keeper The new part arrived, I figured out the old part would slide up to be removed, had to give it a nudge but it was easily removed. Popped in the new butter keeper, removed the tape holding the flip-up door closed, pushed it down hard one extra time to make sure the lid would open and shut easily. FIXED. And I'm a 74 yo female. Easy fix. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes
Robin L Port St Lucie , FL September 02, 2025 Broken pieces missing from doors Ordered the parts and installed this weekend Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes