Mary M The Villages , FL February 16, 2016 Rack was missing when i purchased the dryer When I purchased the Samsung dryer from Lowe's, the rack was not in the dryer. I talked to Lowes Mgr who at first said he would find. After several f/u on my part, he said the part was not included in that dryer. According to Samsung web site it is a part to be in dryer. I contacted Samsung but they said since it was more than 30 days, they couldn't rectify it. Wound up finding the part at AppliancePartsPlus (wasn't on Samsung site to buy) & purchased it. Very happy with AppliancePlusPro but very discussed with Lowe's & Samsung. Read More... 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes