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Bought a new one from you guys and watched your video on how to replace the glass in the door which showed me how to replace the outside plastic window in the door. Read more
Replaced glass from samsung dryer, product came in 5 days using regular shipping. Product came secure and intact. Helpful video on web for installation. Used Philip bit and drill with adjustable speed and hammer setting. Read more
Spoke with Stephanie on the chat window, she was able to confirm the control board was likely defective. Ordered, shipped as promised, got my part in a few days, 15 mins later we were back drying clothes. Took the top cover off the dryer, the control board is in a metal (heat?) shield to the front-left of the unit (facing you). Pay close attention to plug the right cables / connectors / right order. Read more
Replaced motor assembly. Also replaced drum belt since I was in there. Change out was SIMPLE, Full motor assembly came as one piece, saved a ton of time from having to disasemble the motor only. Total time was less then 45min. Read more
Checked all thermal fuses and replaced. - Still no good Replaced Main Board - Still no good Tested motor and did not get good ohm readings so replaced Motor unit - Still no good Checked voltage coming to back of dryer - one phase was 0 volts and the other was 220. Plug and outlet had arc'd and shorted. Replaced cord and outlet - All is good :) Read more
Due to manufacturer changes, the idler assembly is no longer included. If needed use part number DC93-00634A. For the motor bracket only use part number DC61-01213A.