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After finding an excellent video on Youtube that addressed the exact problem I had, I ordered: a defrost heater and also replaced the Thermo Bimetal-Protec, and a sensor. The biggest problem was getting the ice that had formed on the back of my refrigerator to melt. I allowed this to happen on its own without applying heat as I feared heat may damage some of the plastic parts on the refrigerator. This took a couple of days but had completely melted by the time the parts arrived. ... Read more
Note: Due to availability, the factory may substitute color, but the part is not visible when installed.
Replaced with one from Appliancepartspros Read more
Rear evaporator insulation.
Fast and easy parts find and order though appliance parts pros. Ordered parts on Sunday had all parts by Thursday.. Refrigerator was back up and running Thursday afternoon. Read more
Ordered a new one from APP, which arrived within a week. Simple fix, nothing special. What IS remarkable is that within 5 minutes on the phone, the service agent from APP had identified the part and found it in the catalog. By contrast, I spent probably 25 minutes on the phone with Samsung Canada, whose agent had no idea what I was trying to order. She wanted to sell me an entire door assembly by the end of our conversation. This is the value of a native English speaking sales agent. Nice work... Read more
Yes very easy Read more
Replaced both plastic ends. Read more