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Not easy to figure out. Removed screws that appeared to hold the motor/fan/bracket in but it didn't budge (??). Watched a You Tube video but the guy's camera work wasn't too clear. I at least gathered that there was a plastic, one-way button/slide lock on the underside of bracket that holds the motor/fan assemby in.. Didn't make sense that once the button was pushed up with a screwdriver, the bracket would slide out (towards you) because there are rigid cooling lines that are in the way. ... Read more
I ordered a replacement cover, and it easily snapped into place. Had also ordered a second Dairy guard which was back ordered When an email notified me it was shipped, I ordered another cover for that second Dairy Guard I will be installing. Read more
Looked up the piece via internet and ordered it. Read more
Simply ordered a new display panel from your organization and installed it and the new panel immediately took care of the problem. Read more
Since the spring clip was difficult if not impossible to get to, I replaced the entire ice route assembly. Your website was a great help and I have bookmarked it for future use! It took about 6 days to receive it but it was over Christmas so the holiday rush slowed it down a bit. It was the correct part, it went in easy and I thank you! I made a video for You Tube on how to change the ice router as Samsung gives no guidance on this matter. I plugged your website in the filming because of how... Read more