Whirlpool W11197396 Endcap Kit OEM Part

Although I only needed to replace the drawer support (end cap) on the right side the kit comes with replacements for both sides. I was surprised to see that the air flow adjustment mechanism that is located on the right side end cap was not included. I should mention that I did not disassemble the drawer mechanisms before ordering the end cap(s). The kit contained only the two molded end caps - no fasteners, mechanisms, or anything else. It turns out that this was all perfectly fine. The replacement went smoothly. I pulled out and set aside the two drawers from above to gain access to the glass shelf that is the cover for the lower drawer. I removed it and its front and rear support simply by lifting them out. By removing one screw from the right end cap I was able to carefully wiggle the end cap away from the wall and learned while doing so that the air flow channel at the rear of the drawer compartment came with it along with a small white foam gasket insert located at the end of the channel. The whole thing came out as a unit and could easily but carefully be dismantled, cleaned and parts transfered to new end cap. Reinstallation was simple. Reinstalled the foam gasket, hooked the far end of the air flow channel back into the slot in the rear wall, rotated the entire assembly back into position and reinstalled the one screw. While out of the fridge the intricate air flow adjustment mechanism can be disassembled and cleaned but care must be taken to avoid damage to the snap and pivot points. Finishing up involved reinstalling the front and rear glass shelf supports, the glass, and two upper drawers. Then carefully reinstall the wide drawer and hinged drawer front.

The hard part was finding the correct part on line. Tried several sites - got several answers. Finally tried the on-line chat and went with his part number. Delivery took a little longer than usual - almost 24 hours! Installation was a snap (literally).

Ordered part. Pd. $12 for part + $6 shipping. Tried to install, was too long, didn't fit. Returned incorrect part for refund of $12. Cost me $8 to ship it back. Ordered correct part using exploded view of the appliance furnished by online vender. Cost me $14 + $8 shipping. Repair consisted of 3 steps. 1. Remove vegtable drawers and full width drawer. Remove glass shelf and support bars. 2. Remove 1 screw holding on the new track. 3. Removed 2 screws holding metal drawer track to plastic track. 4. Mounted metal track on new part. 5. Replace the part & install 1 screw. 6. Install glass shelf & supports, drawers, then put things back together.

Remove two crisper drawers, slide out bottom drawer, remove glass shelf,remove two 1/4" screws,pull forward and swivel to left to dis-engage cold air duct. Once removed ,remove drawer track,(2 screws), dis-engage air duct and adjustment slide lever,install everything on replacement part and re-assemble.Takes about 7-10 min.

I looked up the parts online, was a little confused about which ones I needed. I asked for chat help and they looked up everything for me, ordered it and did everything for me. Shipped fast also. Now I have a refrigerator that looks and works brand new for a 1/4 of the cost!!