Whirlpool WPW10534154 Refrigerator Base Grille OEM Part

First of all, I called your customer service line with a question about navigating your parts web site... I wish I could remember the name of the woman who helped me because she was very good at her job. She was obviously well trained and experienced as she very quickly helped me to better understand how to navigate the site, and find the parts required... Secondly, whoever designed and built your self-help parts search tool did an amazing job. Given the scope and complexity of cataloging obviously thousands of individual parts for hundreds/thousands? of appliances and their associated exploded views...wow, not easy, but I found the parts I needed in just a few minutes... I've designed and built web sites, but nothing as complex, and again, whoever is responsible did an excellent job. Thirdly, placing the order was easy and quick. I opted for the cheapest delivery time (5-7 days?)... My parts showed up on my porch, in excellent shape ONE DAY AFTER I placed the order. This tells me that your supply side/back end is as equally efficient as your front end services... Parts ordered were perfect replacements and installation took 30 minutes...my wife was impressed...not easy to do... I hope it sounds like I was impressed because I was. I managed large IT help desks for 30 years, and I know that providing direct customer services is not easy... Besides your first/second level support staff, thanks has to go as well to your leadership...it really does start at the top. I hope you have a way to share my comments with your staff, and forward my appreciation to them for their attention to detail, expertise, and hard work. Dave Taylor

Ordered new grille and it came but was wrong color. Set it up for return and replaced order and received the right one within five days. Put this one on and it was fixed. I don't know why the first grille received was the wrong color but it was corrected with the second order. I have made the return as per directions and awaiting refund on first order. I feel that this was handled in a very easy and efficient manner.

We simply put on the parts we purchased from appliance parts pros. We did not need any tools. The fridge was in the house we purchased and with the new parts it looks good again and is usable. Thank you.

Just snapped the replacement grill on.

Replaced parts