Whirlpool WP8268785 Dishwasher Upper Dishrack Wheel OEM Part

This is the sixth or seventh time that I've relied on your firm. It was late Thursday night (10:30 local time) when I needed to order a replacement wheel; the part number I had from my manual did not match the one listed on your site. I hit the Chat link, not expecting to reach anyone that late in the day, but I received a response within three seconds. The young lady not only confirmed the proper part but entered the order while we "chatted". I did not request fast delivery but received the part needed 36 hours later...amazing.

Replaced the broken wheel assembly

Ordered the parts and looked at the video and fixed it.

I purchased a replacement wheel and bracket from Appliance Parts Pros.com. I watched the video on the website on how to replace the part and followed that. However our dishwasher is 20 years old and the endcaps that needed to be removed to remove the rack from the dishwasher are quite different, and less user-friendly, to those in the video, so I took me a while to figure out how to gently remove the endcaps without breaking them. That probably added about 10 minutes to the process compared to the video.

I watched a video and made the repair by replacing the 4 wheel assemblies.