Whirlpool WP8268785 Dishwasher Upper Dishrack Wheel OEM Part

This is the sixth or seventh time that I've relied on your firm. It was late Thursday night (10:30 local time) when I needed to order a replacement wheel; the part number I had from my manual did not match the one listed on your site. I hit the Chat link, not expecting to reach anyone that late in the day, but I received a response within three seconds. The young lady not only confirmed the proper part but entered the order while we "chatted". I did not request fast delivery but received the part needed 36 hours later...amazing.

Ordered the parts and looked at the video and fixed it.

Replaced the broken wheel assembly

Replaced all four rollers. Three had missing clips that hold the mounts in place on the rack. Weak link in the design.

Jeanne is my 89 yr. old mom ,just had 3 heart attacks . I found her dishwasher top tray hard to operate. I noticed a roller missing and the other 3 very stiff. I found your web site ,watched the video and ordered parts. I had the parts in 1 business day, Used a screw driver to remove the rail stop. removed the top tray ,replaced the wheel assembly ,slid the top tray in the rails , installed the stops . Works like new , according to Mom . the hole repairs took 10 minutes . Ross Clark