Answer Doug, You will want to check the fabric softener cup to make sure that it is not clogged. Check to make sure that the ports at the top of the dispenser is not clogged. If these check ok then it may be an issue with the main board not sending power to the dispenser when it is supposed to dispense fabric softener. Read More... Answered by AppliancePartsPros.com | Monday, February 26, 2018