Marti for Model Number 363.9557750 This Kenmore refrigerator is 23 years old ! The ice maker quit making ice. The water dispenser still works. Do we need a new ice maker or could it be something else..like the water valve ? Thanks.
Answer Marti, the tube going to the ice maker WR30X30972 in the freezer will need to be checked for ice build-up. If there is an ice build-up, then the valve WR57X10051 has failed. If there is not an ice build-up, the ice maker will need to be placed into a harvest mode by pressing the ice maker arm in and releasing it quickly 5 times. Once the ice maker is harvesting, the valve can be tested for 120 VAC when the ice maker is near the end of the harvest. If the valve receives 120 VAC, then the valve has failed. If the valve does not receive 120 VAC, then the ice maker is the issue. Read More... Answered by AppliancePartsPros.com | Wednesday, July 24, 2019