Heath for Model Number GSS25WSTFSS My GE Side-x-Side refrigerator control display is no longer working. I was able to see the temperature show on the display when I would depress the switch to dispense water, but then it would go dark and no water or ice would come out. I could change the temperature. I tried unplugging the refrigerator and resetting it, but when I plugged it back in, the display went dark and no buttons work and no lights on the display come on. I checked the base of the freezer door, and don't see any issues there. I did notice a white wire coming from the sheathing from the freezer door that was not connected to the plastic connector, but it was does not look like it was connected. There is a black and blue wire connected to the housing from that sheathing, and the other end of the connector contains a black, blue and red wire that head back under the unit. Is the display board the culprit? I took it off of the freezer door and disconnected and reconnected the wiring to no avail. Please advise. Thanks. Heath
Answer Heath, You will want to access the control board in the back of the unit and check for 12-24 vdc at the J4 connector between pins 1 and 2 and between 1 and 3. If there is voltage between 1 and 2 but not 1 and 3 then the dispenser control is the issue. If there is not voltage between 1 and 2 then the main control board would be the issue. Read More... Answered by AppliancePartsPros.com | Wednesday, April 9, 2014