Answer You might have a frozen water line in the freezer door assembly. You can test this by removing the water line from the bottom of the freezer door, and pressing the dispenser to see if you get water there. If so you will need to do a 24 hour thaw out, with the doors open and power off, to clear this up. Hope this helps. Read More... Answered by AppliancePartsPros.com | Wednesday, March 2, 2011