1963Christopher for Model Number Samsung refrigerator model RSG257 side by side For roughly 10 days there was an audible 'click' sound emanating from the freezer door bottom hinge when closing the door, and you could feel it catching on something. Got down on hands and knees but could see anything - door still had full range of motion. Now the freezer door will only open roughly halfway before, stopping a t just about the door arc where the audible click was heard before. Could maybe open it further but don't want to damage whatever is broken any further. Could probably pull door myself, but don't know what could be broken .. A cam ?
Answer 1963Christopher, This issue will be caused by a broken cam that will need to be replaced. It would be best to pull the door to verify if the upper or lower cam has broken but would not be a bad idea to replace both at the same time. Read More... Answered by AppliancePartsPros.com | Thursday, January 26, 2017