Samsung DA66-00558B Refrigerator Upper Hinge Cam Riser OEM Part

The repair itself is pretty basic, remove broken parts and replace with new, but the process is much more challenging on the freezer door than on the fridge side since the water lines are routed through the hinge. This is definitely a two person job and you will be laying on the floor to do it. 1st thing is to turn the water off and remove the ice bucket. Remove top trim piece and release upper hinge assembly, support the door. The top hinge must rotate up to slip over the wiring bundle, reassembly is the same and there is a plastic sleeve over the wiring that you must slide the hinge over from the top down, it is too large to fit through the slot. Put some towels on the floor to capture the water that will drain from the two water lines (color coded). There may be RED safety clips on the door side of the couplers, slide these out before trying to unplug the hoses. Push in on the hose and coupler ring, then hold the ring in while removing the hose. You will need help here, lift the door up and off of the hinge while pushing the hoses up through the hinge plate. More towels since the ice tray and other water will drain, lay the door on its side and replace the cam pieces as required (one screw each). Reassembly requires help to push the hoses through the hinge plate while the door is lowered into place. Reattach the top hinge assembly, swing down to engage wires through slot and slip hinge over plastic sleeve and check to make sure the door works correctly. Reconnect the water lines, push the hose fully in to the stop (couplings are clear so you can see) and install safety clips. The clips are a must if the coupling has been disassembled. Turn the water on and check for leaks. Replace the trim pieces. The refer door is much easier since there are no water lines but this can be done with a little help and some patience.

Samsung support said "not customer serviceable part, must call for service". Wanted to just replace the plastic cam (attached to hinge), but not sure of the part #. Bought the entire hinge assembly and upper cam riser also (attached to the bottom of the door). Replaced both with the help of Youtube videos. Repair took approximately 15 minutes and I probably saved $100-$150!

It was quite straightforward... Once I figured out the parts via Appliance Parts website and saw the parts diagram, I ordered it from them. It was delivered pretty quickly. First emptied out the freezer section. Then disconnected the electric supply. Closed the water connection. Removed the bottom cover and uncoupled the two water lines. Then removed the bolts from the freezer door from the top and disconnected the two electric connectors. Lifted the door of the bottom hinge and placed it on cushions on the carpet. Removed the cracked cam riser and replaced the Assy Hinge that had the second cam riser. Put back the door and reconnected all items. That was it... Took me about 45 mins to get it all done.

Spent an hour researching parts needed. The diagrams on applicancepartspros.com helped a lot. I had a broken cam-hinge riser upp-L on the floor, that came from the bottom of the freezer door. Also noticed that the mating part was broken (assy hinge low-L). Read instructions from the user manual from refrigerator on removing the water supply lines and removing the freezer door. To remove water supply lines, push tip of coupler in opposite direction from pulling out the line (took me 20 minutes just to figure that out). Removed hinge bolts on top of freezer door with 10mm socket and ratchet. Removed front leg cover, upper hinge cover, ground wire, and old cam-hinge riser, with Phillips screw driver. On re-assembly, one screw was stripped on the upper hinge cover, and one of the bolts was stripped from the upper hinge (so be very careful when you remove and re-insert them). Shut off the power to refrigerator and turned off the water supply in the basement, before doing the work.

Ordered the pieces from here. Downloaded the user manual. I never work on appliances but I couldn't justify the $200 a service tech would have charged to fix a $35 part. Followed the manual and removed the door. Replaced the broken plastic pieces. BE VERY CAREFUL not to strip the screws. I did and that's another story. Very easy to fix. You will need a second person to help guide the door back onto the frame.