Garlan for Model Number RF24FSEDBSR/AA RF24FSEDBSR/AA, DA97-13718A Ices in tray stay at a standing position (point upward) but it would not be lifted off to ice bucket. Push on reset button it would move but ice still remain in tray. Please note that before this issue, it has been experienced ice jammed between the tray and wall with the bucket filled. Thanks
Answer Garlan, It sounds like there may be ice stuck in the mold where it formed more ice around it. You would want to remove the icemaker and clean out all ice with hot water and then put the unit back in and see if this corrects the issue. If it does not then the icemaker would most likely need to be replaced. Read More... Answered by AppliancePartsPros.com | Tuesday, August 7, 2018