Customer Questions and Answers for Washer Shift Actuator by Whirlpool

Hello Monique, thank you for contacting APP, There may be something stuck between the inner and out tubs that is causing the noise. I would also tilt the unit back and examine the Splutch W10721967 and Shift Actuator WPW10006355 for any damage and replace as necessary, while you are here check the Belt WPW10006384 for any wear or glazing. If all that looks good, take the belt off and spin the Motor W10832724 and tub by hand to see if you can replicate the noise. If you are unable to find any obvious causes of the noise and the unit will complete cycles properly other than the noise issue, it is likely to be the Main Control W10582042. There is a triac on the control that can open and close very quickly, making a loud squealing or grinding noise that sounds like it is coming from the gearcase area.