Linda M. for Model Number GD5SHAXKB00 I have a side/by side, the refrigerator is working but the freezer is not, do you have any ideas? I hear refrigerator hum, haven't noticed anything different, ice maker was full, now melting and running down so, so emptied everything out.
Answer Hi Linda. You will want to make sure that no ice is present on the back wall of the freezer section. The freezer has to work in order for the fresh food to get cool. The fresh food will not cool if the freezer is not cooling. If you are experiencing a intermitten defrost issues, it may cause what you are experiencing. Read More... Answered by AppliancePartsPros.com | Wednesday, April 13, 2011