Customer Questions and Answers for Dryer Drum Support Roller by Whirlpool

Hello Spankey, This can be caused by the drum rollers, (takes two 12001541), or the idler pulley WP6-3700340. Be sure if you replace the rollers to use a dry paper towel on the drum roller shafts to remove the softener residue. If there is a worn place on the shafts you can loosen the 1/2 inch mounting nut and turn the roller shaft 1/4 turn and re-tighten. This gives a fresh spot for the roller bushing to ride. Never lubricate a roller in a dryer with a wet lubricant. Lint will stick to the lubricant and be drawn into the bushing and cause the bushing to fail faster than it will with no lubrication. If you must lubricate, you can use baby powder or corn starch. Never use graphite because if it makes its' way into the load, it will stain the material.