Shaun for Model Number Whirlpool DP920PFGy4 Dishwasher HI, I just purchased a Whirlpool DP920PFGY4 dishwasher used. The machine cycles fine and works wonderful except that ONLY the Heavy Cycle button and Pots and Pans cycle buttons work. The cancel button does nothing when pushed as well as the other buttons don't work. I took the panel off to see the circuit board and it's loaded with what appears to be rust or some sort of rusty colored flakes that look a lot like the inside of a cigarette. I disconnected the terminals and put them back together and wiped away what I could. Then attempted to press buttons and see if I got a response. The rinse only button now works and the Heavy cycle and pots and pans cycles still work great but the other buttons do nothing when pushed. MY QUESTION IS... Do you believe that purchasing the circuit board control will solve the problem or do you believe that the problem possibly lies in the actual buttons themselves? I have heard of this problem being very common. I notice on your site and other sites that you can purchase the circuit board only and then there are sites selling the entire "control Panel" but I'm wondering does that entire control panel complete with the physical front plate with buttons have the circuit board with it or is that to be purchased separately? Lastly, what do you think my best solution should be that would solve this problem. Thank you for listening and your help. I apologize for my long winded email. Thank you for your expedited response. Sincerely, Shaun Bayles Long time Whirlpool customer.
Answer Hello Shaun! The control panel WP8051702 does not include the control board WP8530929. From the description provided, you will need to change out the control panel only. Thanks. Read More... Answered by AppliancePartsPros.com | Friday, May 6, 2011