Customer Questions and Answers for Rotary Encoder (Cycle Selector), 1-Pack by Whirlpool

Rick, You have and will need a tech sheet for this issue. Yours is located under the top assembly inside the cabinet on the front left top. When you locate your tech sheet you will need to follow instructions to enter the service mode. 1. Turn the cycle selector knob until the status LEDs or display correspond as follows: only “Wash, Rinse, and Done” LEDs On or “13” Displayed on 7-segment (if exists). 2. Press the START button once. 3. The washer should not automatically restart and all LEDs should be turned OFF. 4. Unplug the washer or disconnect power. Wait 10 seconds and reconnect power. If the washer does not automatically start, you are done. 5. If the washer automatically starts again within 10 seconds, repeat the process. This could solve your issue if the unit thinks it is in a continuous test mode. If nothing changes use your tech sheet and check for fault codes to detect the problem.