Brian for Model Number GS6NBEXRS01 I am trying to figure out what parts I need.. Two questions.. My whirlpool gold side by side, is only 2 years old. It will only make ice, maybe once a month. Water fills the tray, but it just sits there.. Then one day, it dumps it and we wait another month.. Now, all of a sudden, when we do get our once a month ice.. it wont dispense. I hear and see the trap door open, but nothing happens. Please assist so I can buy the right parts from you. Thank you.
Answer Hello Brian. Make sure the ice bin is in the proper position and locked in place on the door. Make sure your the freezer air temperature is between 5 and 7 degrees F. When you open the freezer door, on the right side wall the panel has an on/off switch and a LED bulb. Is the light on, off or does it blink ? If there's no light , the icemaker is stuck in a harvest mode. If it blinks twice and pauses, press in on the flapper assembly on the left wall. If the blinking pattern persists, you have a bad optics control assembly and will need the control board kit W11629974. As for the dispenser motor, you'll need to remove the upper panel in the dispenser area. Under the ice bin, remove the screws and panel and lift the motor assembly up and out of the door panel and check for loose connections or damaged motor. Hope this helps! Read More... Answered by AppliancePartsPros.com | Monday, March 21, 2011