Customer Questions and Answers for Dial by Whirlpool

Hello James, If the unit sits there for a few minutes and you hear a click, the motor is overheating and tripping out the overload. If this is the case, check for a loose connection to the capacitor. If the connections are good, check for more than one wire to the motor in the motor harness that is carrying 120Vac. This can be caused by a bad timer, a bad fabric selector switch (speed selector switch), a shorted harness, or a bad winding in the motor. If the motor will do the spin when the drain pump is off of the motor and the lid switch is bypassed, the issue is something inside the drain pump, binding it so the motor cannot turn in that direction. If it still will not turn and the motor will spin when off of the unit in the floor, (and the lid switch is bypassed), the issue could be an item between the tubs, a bad brake assembly, or a bad clutch assembly. This will just have to be searched for since it can be caused by multiple causes.