Customer Questions and Answers for Washer Timer by Whirlpool

Hello. The first thing I would check on your neptune washer is the control board that is on top behind the timer. There are three screws along top that you will have to remove. Then you will be able to flip the front console towards you and lay it on top the washer. Take a close look at the control board WP22002989. Find the R-11 resistor. If it is burnt looking you will need to replace that control board. You will also need to replace the wax motor that is located in the door lock assembly. If you don't replace the door lock wax motor at the same time you will damage the new control board. Hope this helps.