I bought a new washer and dryer. And I was going to have the old ones hauled away. I found a family that did not have a washer and dryer. I knew my dryer was still good and I thought maybe I could make my washer useable. So I decided to try and repair the washer. I spoke to your representative and ordered the parts. This was not normal for me to try and fix an appliance. It was a bit costly, I spent about $150, but the washer is now being used by a family who needs it.