How to Troubleshoot & Replace Lg AP4998892 / 4970FR2084Z Suspension Spring

Our LG front loading washing machine spring broke, which then damaged the shock directly beneath it. The model parts blowout was helpful in determining the parts we needed, and the videos were easy to follow and helped us replace the parts will little issue; they saved us nearly $200 on labor. As one spring failed on our 10 yr old model, we opted to replace both springs and all 3 shocks, treated the boot with conditioner, and put it all back together. Thank you for the videos and online info! 

The washing machine seal was pushed forward and looked like the drum had fallen. I opened the cover with a screwdriver (only had to remove 4 screws) and it was clear that one of the two springs that holds the washer drum in place was broken. Ordered the spring. When it got it, we lifted the drum and Replaced the spring. It was a 30-second fix. Put the cover back on and it works great. 

Ordered 2 springs from AppliancePartsPros one evening and a day & a half later they arrived. Decided to replace both springs. All went well and the washing machine works as good as new. 

My washer had leaked all over, and when I opened it I found the gasket ring totally wonky. Fast forward to me in the middle of the gasket fix, and I discovered that a spring had broken! Using the linked video, this was a very simple and straightforward repair. However....if you have a spring that broke, please check all around the drum to be sure none of the hydraulic arms were damaged when the drum fell, and all hoses are still attached! 

Replaced the shocks. wasn’t too hard. There are videos online of how to change them for most washers. 

Was quoted $391 and 6 to 8 weeks to fix our LG washer. Found the parts on here for under $200 and fixed it myself in 2 days. Thanks! 

Undid the top of the washing machine and found a snapped spring. Replaced it with a new spring from AppliancePartsPros'com and brought everything back in alignment with no knocking. 

Replaced both the suspension springs and holder so that both sides of the washer's drum are balanced. The LG washer works like new. It's pretty stable and had little vibrations even on high spin cycles. 

Replaced suspension spring and front tub gasket that was leaking with help from YouTube videos. The best part was getting my parts surprisingly FAST from AppliancePartsPros.com. Thanks for the good service! 

After doing a little research it seemed likely that our 7 year old LG's suspension system was getting old. We're getting very loud sounds on our spin cycle. A lot of start-up of spin and then stopping to rebalance occurring within the machine and intermittent unbalanced load error where the machine stopped the cycle completely to display an error. We replaced all three shock absorbers and the two suspension springs and our washer is back to what seems like better than new. Quieter with successful spin cycles even with large loads of wash. The hardest part was getting the new springs back in place. Thankfully my husband was around after I failed to be strong enough/have enough leverage due to my height to get them back onto their hooks.