How to Troubleshoot & Replace Lg AP4998892 / 4970FR2084Z Washer Suspension Spring

The washing machine seal was pushed forward and looked like the drum had fallen. I opened the cover with a screwdriver (only had to remove 4 screws) and it was clear that one of the two springs that holds the washer drum in place was broken. Ordered the spring. When it got it, we lifted the drum and Replaced the spring. It was a 30-second fix. Put the cover back on and it works great. 

My washer had leaked all over, and when I opened it I found the gasket ring totally wonky. Fast forward to me in the middle of the gasket fix, and I discovered that a spring had broken! Using the linked video, this was a very simple and straightforward repair. However....if you have a spring that broke, please check all around the drum to be sure none of the hydraulic arms were damaged when the drum fell, and all hoses are still attached! 

Our LG front loading washing machine spring broke, which then damaged the shock directly beneath it. The model parts blowout was helpful in determining the parts we needed, and the videos were easy to follow and helped us replace the parts will little issue; they saved us nearly $200 on labor. As one spring failed on our 10 yr old model, we opted to replace both springs and all 3 shocks, treated the boot with conditioner, and put it all back together. Thank you for the videos and online info! 

Replaced the 3 Shock Absorbers and Suspension Springs. Rear shock shaft to the body very loose. and right shock and suspension spring (While facing the front of the machine) were also weak. Followed the video and it was just like it showed. Except for the left front shock. They don't show doing that one in the video. So a word of advice, due to the hoses and filter box. You really have a tight area to work in. I used a short 12mm wrench. To remove the lower and upper pins. Plus a shorter pair of channel locks to hold the pin on removal. Other than that the right side and rear shocks were no problem. Plus the suspension springs were in and out with no problems. Have a strong piece of rope. Used a piece of clothesline that I had lying around. Also, service with the company was 5 star, answering my questions by instant message. Plus getting my parts delivered by the distributor faster than I expected. When the parts came only one pin for each shock was in the package. Sent an IM was asked for pictures and sent it by e-mail. Had what I needed the next day. All around a good experience. The washing machine has a normal vibration when starting to spin. But quickly balances out. Not walking across the floor. 

Ordered 2 springs from AppliancePartsPros one evening and a day & a half later they arrived. Decided to replace both springs. All went well and the washing machine works as good as new. 

Replaced the shocks. wasn’t too hard. There are videos online of how to change them for most washers. 

Was quoted $391 and 6 to 8 weeks to fix our LG washer. Found the parts on here for under $200 and fixed it myself in 2 days. Thanks! 

Undid the top of the washing machine and found a snapped spring. Replaced it with a new spring from AppliancePartsPros'com and brought everything back in alignment with no knocking. 

Replaced both the suspension springs and holder so that both sides of the washer's drum are balanced. The LG washer works like new. It's pretty stable and had little vibrations even on high spin cycles. 

Replaced suspension spring and front tub gasket that was leaking with help from YouTube videos. The best part was getting my parts surprisingly FAST from AppliancePartsPros.com. Thanks for the good service!