Thanks to the repair videos on this website I was able to determine the cause rather quickly. The video showed how to remove the front panel to access the micro switches that control the water and Ice dispensing. In the plastic bracket that held the switches, the pegs that held the ice micro switch were broken. I ordered a new bracket from this site to repair the problem. The video was very detailed in how to remove the bracket and install the new one. Repair time was less than half an hour. I was very satisfied with the price and the experience.