How to Troubleshoot & Replace Whirlpool AP6005965 / WP2180226 Control Bracket

Watched the video took it apart and found the mounting support for the solenoids were broken looked up the part number ordered the plate and when the part arrived I repaired just like the video and in a matter minutes the dispenser was working would never have repaired if there was no video love this site. 

Replaced the old bracket with an new one 

I chatted with a technician and he thought that it was the sugar motor so I ordered that and followed the video. The replacement was simple but didn't resolve the problem. So back to the website and pulled the face of the dispensing unit off found the plastic part that holds the button that actually causes the sugar to work was broken. Back to chat got the help finding the part needed. Ordered new part and got the return slip for the part that wasn't needed. Again easy to follow instructions and repairs made. Technicians were both friendly and very helpful. Feels good to repair it myself. Love appliance pros. Have been using them for two years now 

I called and customer service helped me diagnose the problem. I ordered the part, it arrived the next day, followed the video and made the repair in about 10 minutes. It was easy, affordable and it worked! Thank you for the fantastic customer service, excellent pricing and of course the video which made the repair so easy. 

Watched YouTube video for some insight. 

My husband is a very handy and intelligent guy. He fixed it right up as soon as the piece came in. 

Googled the problem and found a video 

Replaced bracket Replacement was simple once face plate was removed. Face plate was glued in place. 

Went to the forum and asked Jake what the problem might be. He told me I might need to replace the bracket because the small plastic pins sometime break on it. I ordered the part, and when it arrived, I watched the video of that type repair/replacement. In 15 minutes I had put the new part in and finished the job. The plastic pins had broken as Jake had mentioned. Job completed - got ice now. GREAT SUPPORT FOLKS..... 

I glued the alignment pins back on with PVC glue and ordered a new bracket that I will replace when the repair fails. I received the new bracket in 2 days thanks to the super fast shipping from Appliance Parts Pros. The video on the parts page made the job easy and prevented damage to other parts while replacing the broken part.