Hadn't had any issues with the unit for over 7 years, until I started hearing that unusual noise. Found a helpful how-to video on line, which showed me how to take down the water spray assembly (including that hidden screw!). The sump had a bunch of debris in it (toothpicks, wire ties, etc), which I cleaned...also found the chopper blade and screen were pretty beat up. Replacing the components was pretty easy, and it seems to have fixed the problem.