After calling local appliance stores and the department store of the washer's purchase, I was unable to locate the Spanner Wrench I needed to release the spanner nut on the washer. Since the washer is 13 years old, I didn't want to spend a lot of money hiring a service tech to come out if the machine wasn't salvageable. About to give up in frustration, I checked the service help video again and saw appliancepartspros.com also offered tools & parts for repair. Not only was the video so helpful to me, because I was able to take apart and put back together the machine step-by-step, but I was able to receive the tool necessary in less than two days after almost giving up on this machine. The machine is up and running again because of the video tutorials combined with the parts needed online. Thank you!